Privacy
Policy

Smarter Home Renovations (“we”, “us”, “our”) is a family-run renovation business based in Melbourne, Victoria. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains what personal information we collect, why we collect it, how we use and share it, and how you can access or correct it or make a complaint.

Depending on how you deal with us, we may collect:

• your name, phone number and email address;
• your property address and postcode;
• details of your project, such as the type of renovation, timeframe, budget and any notes you give us;
• photos, plans or files you upload or send us;
• how you heard about us;
• records of our calls, emails and messages with you, and of site visits, quotes and work we carry out;
• technical information about your visit to our website, such as your browser, device and the pages you view (see Cookies and analytics below).

We do not ask for sensitive information, such as health information. Please don’t include it in an enquiry. If you do not give us the information we ask for, we may not be able to respond to your enquiry or prepare an estimate.

We collect personal information directly from you: when you fill in our contact or free estimate forms, call or email us, meet us at your property, or work with us on a renovation. If someone else contacts us for you (for example, a family member or property manager), we may collect your details from them.

We use your personal information to:

• respond to your enquiry and arrange a consultation or site visit;
• prepare estimates, quotes and designs for your project;
• plan, carry out and manage renovation work, including arranging trades, materials, permits and inspections;
• communicate with you about your project, including by phone, email and text message;
• manage payments, warranties and any follow-up work;
• improve our website and services;
• meet our legal, insurance and record-keeping obligations.

With your consent, we may also send you occasional updates or offers. You can opt out at any time by using the unsubscribe link or contacting us.

We only share personal information where it is needed to deliver our services or where the law requires it. This may include:

• the tradespeople, designers and suppliers working on your project;
• building surveyors, engineers, inspectors and certifiers;
• your local council or other authorities when permits or approvals are needed;
• our insurers and professional advisers, such as accountants and lawyers;
• service providers who host our website, email and business systems.

We never sell, rent or trade your personal information.

Some of our service providers (for example, website hosting and email services) may store or process information outside Australia. Where this happens, we take reasonable steps to make sure your information is protected in line with the Australian Privacy Principles.

Our website may use cookies and similar technologies to make the site work and to understand how visitors use it, for example through analytics tools such as Google Analytics. This information is collected in aggregate and is not used to identify you personally.

You can set your browser to refuse or delete cookies. Some parts of the website may not work as well if you do.

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, change or disclosure. We keep information only for as long as we need it for our business or as required by law (for example, building and tax records), then securely destroy or de-identify it.

No method of sending information over the internet is completely secure, so we cannot guarantee the security of information you send us online.

You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time and may need to confirm your identity first.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The current version is always published on this page, with the date it was last updated.

For any privacy questions or requests, email [email protected] or call 0422 833 024.